Cancellation & Refund Policy
Please read our cancellation and refund policy carefully before confirming your booking.
1. Cancellation Policy
At Afostay, we understand that travel plans may change. Our cancellation policy is designed to be fair to both our guests and our villa partners.
By confirming a booking with Afostay, you agree to the following cancellation terms.
2. Refund Eligibility
- If a cancellation request is received 30 days or more before the scheduled check-in date, the guest is eligible for a 100% refund of the booking amount.
- If a cancellation request is received between 15 and 29 days before the scheduled check-in date, the guest is eligible for a 50% refund of the booking amount.
- If a cancellation request is received 14 days or less before the scheduled check-in date, no refund will be provided.
3. Alternative Booking Option
Although cancellations made within 14 days of the check-in date are non-refundable, Afostay may, at its sole discretion, reopen the cancelled reservation for resale.
If the villa is successfully rebooked for the same dates, the amount recovered from the new booking will be issued to the original guest as a credit note. This credit note may be used for a future booking with Afostay.
If the replacement booking is made at a lower price than the original reservation, the difference in the booking value will be deducted from the credit amount, and the remaining balance will be issued as the credit note.
4. No-Show Policy
Guests who fail to arrive on the scheduled check-in date without prior notice will be considered a “No Show.” In such cases, no refund or credit will be provided.
5. Refund Processing
Eligible refunds will be processed within 7–10 business days after the cancellation request has been approved. The time required for the refunded amount to reflect in your account depends on your bank or payment provider.
6. Booking Modifications
Requests to change booking dates, guest details, or villa selection are subject to availability and approval. Additional charges may apply.
7. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before providing any personal information.
8. Force Majeure
Afostay shall not be liable for cancellations or interruptions caused by events beyond our reasonable control, including natural disasters, government restrictions, pandemics, strikes, or other force majeure events. Any refund or rescheduling in such situations will be considered on a case-by-case basis.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Afostay
Email: reservations@afostay.com
Phone: +91 98200 43916
Website: https://afostay.com
10. Changes to This Cancellation policy
We may update this Cancellation Policy from time to time to reflect changes in our practices, legal requirements, or website features. Any updates will be posted on this page with a revised “Last Updated” date.
